If you've forgotten or aren't sure of your login details for Online Banking, don't worry. By re-registering for the service, you'll be reminded of your Customer Number, and be able to choose a new PIN and password.
Your Customer Number:
This has up to 10 digits starting with your date of birth (DDMMYY) and then your unique number (up to 4 digits), which identifies you to the bank. If you’re still not sure, but have an active debit or credit card, you can use the 16 digit card number followed by your usual Online Banking PIN and Password.
Your Online Banking PIN:
This is the 4-digit number you chose when you registered for Online Banking or Telephone Banking. It could be different to the numbers you use with your debit or credit cards.
Your Online Banking password:
This is the password you chose when you registered for Online Banking or Telephone Banking. It will be between 6 and 20 characters, and include at least one letter and one number.
If you're still not sure, but have an active debit card and know your account details, you should be able to log in within a few minutes by answering some questions on our Online Banking re-registration form.
We will let you know by text and email to acknowledge your enrolment or re-enrolment for Online Banking.
