What is the Authorised Push Payment (APP) Code?

If you're eligible, under the new APP Code you'll be fully reimbursed if you fall victim to an APP scam, as long you meet certain conditions. This may include:

• Validating the authenticity of the payee or the goods or services you've bought or that the individual or business is who they claim to be, to make sure the payment you'll make is legitimate
• Responding to targeted scam warnings from us when making a new payment, or setting up or amending a payee

Under the APP Code, we'll do more to protect you, including improved procedures to detect, prevent and respond to APP fraud. This involves a greater level of protection for customers considered to be vulnerable to this type of fraud.

Also, so we can prevent accounts from being used to launder the proceeds of APP fraud, we'll have procedures to prevent, detect and respond to the receipt of funds from this type of fraud.