What should I do if my card is not working?

There may be a number of reasons that your debit, credit or Online Banking card is not working. First, in order for us to help you as quickly as possible, we need you to log in to your Online Banking or mobile app and chat to Cora, please see the steps below.

Online Banking- Log into Online Banking. From your home screen, click 'chat to Cora' to start a chat and type 'Card not working'

Mobile app - Go to the home screen of your mobile banking app. Tap 'Help' at the bottom of the screen, then 'chat to Cora' to start a chat and type 'Card not working'

If you're unable to log in, please chat to Cora using the button below.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.