I have used an ATM to withdraw money and I didn't receive anything?

If you have tried to withdraw money from an ATM and it didn't provide the amount requested, please contact us using Cora, your digital assistant.

In order for us to help you as quickly as possible, we need you to log in to your Online Banking or mobile app and chat to Cora. Please see the steps below:

Online Banking - Log into Online Banking. From your home screen, click 'Chat to Cora' and type 'ATM dispute'

Mobile app - Go to the home screen of your mobile banking app. Tap 'Help' at the bottom of the screen, then 'Chat to Cora' to start a chat and type 'ATM dispute'

If you are unable to log in, please chat to Cora using the button below. 

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.