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Setting up a Persistent Debt repayment plan for my credit card balance

Persistent debt repayment plan

If you’ve been in persistent debt for 36 months, we’ll write to you with some options to help you repay your balance over a reasonable period. This may result in suspending and closing your card to support you in repaying the balance quicker.

Can I set up a plan to repay my credit card balance?

Can I set up a plan to repay my credit card balance?

Once you have been in Persistent Debt for 36 months, we'll contact you and show you the payment plans available to pay off your credit card balance. You can do this on our mobile app or by calling us on 0800 001 4360.

Can I cancel the plan I set up to repay my credit card balance?

Can I cancel the plan I set up to repay my credit card balance?

Yes, if you need to cancel or amend your plan you can do so by calling us on 0800 001 4360.

Can I change the amount of the plan I set up to repay my credit card balance?

Can I change the amount of the plan I set up to repay my credit card balance?

Yes, if you need to cancel or amend your plan you can do so by calling us on 0800 001 4360.

Can I track the plan I set up to repay my credit card balance?

Can I track the plan I set up to repay my credit card balance?

Yes, you can do this at any time in the mobile app or you can give us a call on 0800 001 4360.

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