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Understanding the Apple Vision Pro | NatWest Support Centre

What is the Apple Vision Pro

The Apple Vision Pro is a wearable device which makes it different from a Mobile device. We are tailoring our current iPad app to be compatible with this new device so this will not be a full Apple Vision Pro app, but a compatible app that can be found in the compatible app folder on the Apple Vision Pro device. The compatible app will be our first step in catering for customers using the new Apple Vision Pro device. You will still be able to use alternative devices other than the Vision Pro for your banking activities, as this is being offered as an additional device.

Where do I find the Apple Vision Pro compatible app?

Where do I find the Apple Vision Pro compatible app

The Apple Vision Pro compatible app can be found in the ‘Compatible Apps’ folder on the home screen.

How do I download this app into the compatible app folder?

How do you download this app into the compatible app folder

The app can be downloaded from the Apple App Store in the same way as on the phone, this will automatically add the app to the compatible apps folder.

How do I access the compatible app folder?

How do I access the compatible app folder

The compatible app folder can be selected by looking at the folder and selecting it, the default way to select is to tap your index finger and thumb together.

How do I authenticate on the Vision Pro device?

How do I authenticate on the Vision Pro device?

Authentication is via Optic ID which is identical to Face ID. The authentication attempt compares the iris to the enrolled biometric data to determine a match. Like any other authentication, the additional protection after exceeding the number of unsuccessful attempts at log in with the Optic ID, is to allow a passcode entry to authenticate as we would on other devices.

What OS system do I need to use the app?

What OS system do I need to use the app

The Apple Vision Pro app will be available on Vision OS1.0 and compatible with minimum OS15.0.

What brands are the Apple Vision Pro app available on?

What brands are the Apple Vision Pro app available on

The Apple Vision Pro app will be available on NatWest, RBS, Ulster North, NatWest International and Isle of Man Bank.

What can I do with the Apple Vison Pro compatible app?

What can I do with the Apple Vison Pro compatible app

The Apple Vison Pro compatible app is almost identical to the iPad version of the app, with the exception that you will not be able to carry out journeys that require Multifactor Authentication (MFA) and you will be unable to make payments. The 'Deposit a cheque' feature is also unavailable as you cannot capture the image on this device. Most other journeys as it is on iPad currently will be available.

What can’t I do with the Apple Vison Pro compatible app?

What can’t I do with the Apple Vison Pro compatible app

You won’t be able to carry out journeys that require Multifactor Authentication (MFA) such as changing your account nickname and depositing in a cheque as you cannot capture the image on this device.

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