Why can't I set up alerts?
If you're having problems setting up alerts it may be due to one of the following:
- No email and/or mobile recorded - You must provide us with either a valid email address or UK mobile number so we can send the alerts to you.
- Alert type - Some alerts can only be set up once you have opted to turn off paper statements.
- No eligible accounts - Only personal current and most savings accounts are eligible.
When you manage your alerts from the 'Alerts' section within Online Banking, only accounts that can support the alerts service will be shown.
If the problem you're experiencing is not related to the reasons mentioned please call telephone banking.
Telephone banking
03457 888444 (overseas +44 3457 888444)
Relay UK: 18001 03457 888444
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.
Call charge information.
