Why do I see a 'service temporarily unavailable' message when I'm logging into Online Banking?
We do carry out essential maintenance between 1.55am and 2.30am every day to keep our systems up to date. During these times Online Banking will be unavailable. Please log in after 2.30am.
If you are seeing this message after 2.30am when logging in please try these steps:
- Check our Service Status page(opens in a new window) for any known service issues.
- Check the details you have entered (Customer Number, PIN and Password) and try again.
- If you have recently registered for Online Banking but not been able to see your accounts then repeating the registration process may work.
- If you are using Firefox try Firefox Safe mode (Start > Programs/All Programs > Mozilla Firefox > Mozilla Firefox (Safe Mode). If this works then the issue is most likely caused by one of your Firefox add-ons.
- If you are using Internet Explorer, you can try 'no add-ons' mode (Start > Programs/All Programs > Accessories > System Tools > Internet Explorer (No Add-ons). If this works then the issue is most likely caused by one of your Internet Explorer add-ons.
- Alternatively you could try using another Browser.
If none of the above helps resolve the issue please chat with Cora, your digital assistant will be able to provide further help and assistance.
Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.
