I am abroad and I believe my card has been stopped, what do I do?

When our systems recognise activity on your account that is similar to known fraud trends your card usage may be stopped as a precaution.

If you believe your card has been stopped, please call us.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business customers - 03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.