When abroad, at the ATM or the point of sale, you might need to select whether you want to pay in local currency or GBP. If you wish to pay in the local currency, please confirm this option if prompted, and if funds are available your Travel account, the amount will be deducted from your Travel account.
Click on the specific transaction you want. You'll be presented with a couple of options, one of which is to 'Create PDF'. Click on this option and select whether you'd like to save it to files, print, or send via a medium such as email or WhatsApp.
The Travel account will only be visible in your mobile app under your accounts, you'll be able to view it as you would any other account.
When topping up your Travel account, or exchanging back, you'll be presented with a current rate. If you wish to accept this rate, select the button 'Review' which will take you to the next screen showing a summary of the transaction that needs approved. If you're happy with this, select 'Confirm'.
A Travel account is free to set up, and there are no one off or monthly fees or charges.
Please bear in mind that fees may apply where there is a lack of funds in the Travel account and money is taken from your linked current account.
Some ATMs might charge additional fees to get your cash.
Cash withdrawals over €200 will carry a fee.
You can request a refund from a merchant in the same way you would for your current account, by returning the goods directly to the merchant, who will process any funds in line with their returns policy. If asked, always ask for that refund to be processed in euros, that way the funds will credit your Travel account.
Please call our customer service team on the number listed on the back of your card and one of our agents will be able to help you.
Digital statements will be issued on a monthly basis (if you've made a transaction in that month). You can download these to save or print. If you wish to receive a paper copy of your statement, or a paper copy in large print or braille, you can request one via our digital assistant, Cora under the 'Help' section in the mobile app. If you already receive accessible statements including large print or braille, you'll continue to receive these.
You won't be able to alter the frequency of statements. Travel accounts issue monthly statements if you've made a transaction in that month. If you've not made any transactions during a monthly period, you won't get a statement.
Cora can help with a wide range of queries and show you how to do your banking.
