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I was asked to enter my full PIN, full password when logging into Online Banking

I was asked to enter my full PIN, full password when logging into Online Banking

If you notice any significant difference in the details that you are being asked for during login or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately.

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business customers - 03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

During the login process we will only ask you for

  • Your 10 digit customer number which starts with your date of birth
  • 3 random digits from your four digit PIN
  • 3 random characters from your Password
  • We may occasionally send you a one time passcode (OTP) by text message, or ask you to use your card reader after entering your PIN and Password

We will NOT ask you

  • To enter your full PIN
  • To enter your full Password
  • For any credit card details

We will never ask our customers for any personal information by email. You should not respond to any email asking you to divulge your full PIN or password, we would only ever ask for random characters.